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Cannot change account settings

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asdfwert

Mercury
Mercury

Posts: 1

Joined: 09.10.2012, 14:34

Post 17.12.2012, 11:38

Cannot change account settings

Hi there,
when I created my account, I did not supply an email address. However, now I want to add an email address, but it doesn't work: when I try it via the game client, I get the error message "Bitte gib eine korrekte E-Mail-Adresse oder keine an. Wenn du deine E-Mail-Adresse angibst, wird es dir möglich sein, dein Passwort wiederherzustellen." When I try it via the homepage (User Control Panel --> Profile --> Edit account settings), I get the message "The current password you entered is incorrect.". It is also not possible to just change the password, because then the system tells me "The e-mail address you entered is too short.".

The password is 100% correct; I copy-pasted it and it works for the login.

I'd appreciate any help! Thanks,
asdfwert

Sponsor

Post 17.12.2012, 11:38

Re: Cannot change account settings

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dcode

User avatar

Mothership
Mothership

Posts: 2200

Joined: 09.07.2011, 00:59

Post 17.12.2012, 15:46

Re: Cannot change account settings

The forums are connected to the players database, changing your information directly at the forums has no effect / does not work.

So, back to the ingame account settings: Can you send me your email address as a private message so I can check the code against it? :)
Think it, design it, build it, run it. That's what I do.

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